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Rules

Service rules
1. Parties to the agreement.

The agreement is concluded between the Internet service for the exchange of title units, hereinafter referred to as the Contractor, on the one hand, and the Customer, represented by the one who used the services of the Contractor, on the other side.

2. List of terms.

2.1. Exchange of title units is an automated Internet service product that is provided by the Contractor on the basis of these rules.
2.2. Customer is an individual who agrees with the terms of the Contractor and this agreement to which he accedes.
2.3. The title sign is a conventional unit of a particular payment systеm, which corresponds to the calculations of electronic systems and indicates the scope of rights corresponding to the agreement between the electronic payment systеm and its Customer.
2.4. Application – information submitted by the Customer for the use of the Contractor’s funds in electronic form and indicating that he accepts the terms of use of the service that are offered by the Contractor in this application.

3. Terms of the agreement.

These rules are considered organized through the terms of the public offer, which is formed when the Customer submits an application and is one of the main components of this agreement. A public offer refers to the information displayed by the contractor about the conditions for submitting an application. The main components of the public offer are the actions taken at the completion of the application by the Customer and indicating his exact intentions to complete the transaction on the terms proposed by the Contractor before completing this application. The time, date, and parameters of the application are created by the Contractor automatically at the time the formation of this application is completed. The proposal must be accepted by the Customer within 24 hours from the end of the application. The service agreement comes into force upon receipt of title units in the full amount specified in the application from the Customer to the Contractor’s details. Transactions with title units are accounted for in accordance with the rules, regulations and format of electronic settlement systems. The contract is valid for a period that is established from the moment of filing the application until termination at the initiative of one of the parties.

4. Subject of the agreement.

By using technical methods, the Contractor undertakes to exchange title units for a commission from the Customer, after this person submits an application and does this by selling title units to persons wishing to purchase them for an amount specified not lower than in the application submitted by the Customer. The Contractor undertakes to transfer funds to the details specified by the Customer. If a profit arises during the exchange, it remains in the Contractor’s account as an additional benefit and bonus for commission services.

5. In addition.

5.1. If the Contractor’s account receives an amount different from that specified in the application, the Contractor makes a recalculation that corresponds to the actual receipt of title units. If this amount exceeds that specified in the application by more than 10%, the Contractor terminates the contract unilaterally and all funds are returned to the Customer’s details minus 2% (two percent) of the payment amount, as well as minus the commission of the relevant Payment systеm. Also, the Contractor has the right to request supporting evidence of sending title units from the Customer in the format required for this.
5.2. In the event that the title units are not sent by the Contractor to the specified details of the Customer within 2 hours, the Customer has every right to demand termination of the agreement and cancel his application, thereby returning the title units to his account in full. The application for termination of the agreement and return of title units is carried out by the Contractor in the event that the funds have not yet been transferred to the specified details of the Customer. In case of cancellation of the contract, the return of electronic currency is made within 24 hours from the receipt of the request to terminate the contract. If delays in return are not due to the Contractor’s fault, he is not responsible for them.
5.3. If the title units are not received from the Customer to the Contractor’s account within the specified period, from the moment the Customer submits the application, the agreement between the parties is terminated by the Contractor on the one hand, since the contract does not come into effect. The customer may not be notified about this. If title units arrive at the Contractor’s details after the specified period, then such funds are transferred back to the Customer’s account, and all commission costs associated with the transfer are deducted from these funds.
5.4. If there is a delay in the transfer of funds to the details specified by the Customer due to the fault of the payment systеm, the Contractor is not responsible for damage resulting from the long receipt of funds. In this case, the Customer must agree that all claims will be made against the payment systеm, and the Contractor provides its assistance to the best of its ability within the limits of the law.
5.5. In case of detection of tampering of communication flows orknowledge of impact, in order to worsen the work of the Contractor, namely its program code, the application is suspended, and the transferred funds are subject to recalculation in accordance with the current agreement. If the Customer does not agree with the recalculation, he has every right to terminate the contract and the title units will be sent to the details specified by the Customer.
5.6. In case of using the services of the Contractor, the Customer fully agrees that the Contractor bears limited liability within the framework of these rules for the received title units and does not provide additional guarantees to the Customer, and also does not bear additional liability to him. Accordingly, the Customer bears no additional liability to the Contractor.
5.7. The Customer undertakes to comply with the regulations in accordance with the law, and also not to falsify communication flows and not to create obstacles to the normal operation of the Contractor’s program code.
5.8. The Contractor is not responsible for damages and consequences resulting from an erroneous transfer of electronic currency if the Customer indicated incorrect details when submitting the application.
5.9. If, during the processing of the application, the rate of the created application has changed by 0.5% or more, the application will be recalculated at the rate at the time the cryptocurrency was received into the account, or a refund will be made minus 2% (two percent) of the payment amount, as well as minus the commission of the corresponding Payment systеm (in USDT equivalent at the time of fixing the rate on the application). THE REFUND AMOUNT CANNOT BE CALCULATED IN CRYPTOCURRENCY. If there are also delays in transaction confirmations during the period of confirmation of the transfer by the network, in this case the application will be recalculated at the rate at the time the cryptocurrency was received in the account (during business hours of the service), or a refund will be made minus 2% (two percent) of the payment amount , as well as minus the commission of the corresponding Payment systеm (in the equivalent of USDT at the time of fixing the rate on the application). THE REFUND AMOUNT CANNOT BE CALCULATED IN CRYPTOCURRENCY.
5.10. If the User has paid for the application, but due to circumstances wishes to refuse the exchange, then the refund occurs minus 2% (two percent) of the payment amount, as well as minus the commission of the corresponding Payment systеm. The processing time for this request is from 09:00 to 22:00 Moscow time, daily.
5.11. If, when the Service attempts to transfer Funds to the User’s bank card (account), this card (account) is blocked due to the fact that the User’s bank card (account) or the User himself is on any kind of “black list” or “stop list” of the corresponding Payment systеm or the fiscal authority of the state of which the User is a resident, the Service reserves the right to unilaterally refuse to provide exchange services and return the Funds to the User with a fee of 20% (twenty percent) of the current exchange amount.
5.12. The Service has the right to cancel the operation in progress and return the title units entered by the User without giving reasons.
5.13. The Service is not responsible in cases where the User accesses a fake website or telegram account that imitates the real address of the Service website and its telegram account (“mirror”). The current Internet address of the Service website and its telegram account are indicated on the Service website https://jetmonet.com.

6. Unforeseen circumstances.

6.1. Within 24 hours from the date of execution of the exchange of title units, the Contractor provides a guarantee for the services provided, unless other terms are agreed upon.
6.2. If, during the processing of the Customer’s application, unforeseen circumstances arise that contribute to the Contractor’s failure to fulfill the terms of the contract, the deadline for completing the application is postponed to the appropriate period of force majeure. The Contractor is not responsible for overdue obligations.

7. The user gives his consent to the Service to process personal data provided when registering on the site, as well as when going through the verification procedure..

7.1. Personal data includes:

last name and first name;
E-mail address;
country of residence/citizenship;
details of the wallets used;
Mobile phone number;
identity document details;
location address

7.2. Processing of personal data means recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), including cross-border, depersonalization, blocking, deletion, destruction of personal data that does not fall under special categories, the processing of which requires the written consent of the User.

7.3. The processing of personal data is carried out in order to fulfill the obligations of the Parties under the Agreement, register the User on the Site, provide the User with technical support, fill out Applications, provide Services, consider requests and prepare information, sending informational and other messages to the User’s email address

8. Form of agreement.

Both parties, represented by the Contractor and the Customer, accept this agreement as an agreement of equal legal force, indicated in writing.

9. Working with maps of England, Germany and the USA.

For cardholders from the countries of England, Germany and the USA, the conditions for transferring title units are extended for an indefinite period, corresponding to a complete verification of the cardholder’s data. The funds are not subject to any transactions during the entire period and are in full in the Contractor’s account.

10 Claims and disputes.

Claims under this agreement are accepted by the Contractor in the form of an email, in which the Customer indicates the essence of the claim. This letter is sent to the Contractor’s details indicated on the website.

11. Conducting exchange transactions.

11.1. It is prohibited to use the Contractor’s services to carry out illegal and fraudulent activities from trading platforms/platforms/services/exchanges that knowingly carry out illegal activities on the darknet.
If such exchanges are detected, the Contractor will confiscate the received funds until the circumstances are clarified.
When concluding this agreement, the Customer undertakes to comply with these requirements and, in the event of fraud, bear criminal liability established by law at the time.
11.2. If it is impossible to complete the application automatically, due to circumstances beyond the Contractor’s control, such as lack of communication, lack of funds, or erroneous Customer data, the funds are credited to the account within the next 24 hours or returned to the Customer’s details minus commission costs.
11.3.Upon first request, the Contractor has the right to transfer information about the transfer of electronic currency to law enforcement agencies, administration of payment systems, as well as victims of unlawful actions who suffered as a result of fraud proven by judicial authorities.
11.4. The customer undertakes to provide all documents proving his identity in case of suspicion of fraud and money laundering. Mandatory condition: documents are provided by the customer from the contact information (email) specified when creating an exchange application. Other sources of information are not accepted for consideration.

The procedure for verifying the user and transaction using video recording.
You need to take a video of yourself:
1. Log in to the service page from where the payment was withdrawn.
2. Point the camera at the date and time the video was recorded, as well as at the service address.
3. Go to the history of shipments and show the shipment in detail to our details, specifying the txid of the transaction.
4. Point the camera at yourself, in a well-lit area. Keep your passport near your face so that it is clearly visible. Provide your full name, date of birth and full passport details with registration address (number, series, date and authority that issued the document).
5. Say the following phrase: “I made a withdrawal of funds from (name the service from where the cryptocurrency was withdrawn) for exchange in the Jetmonet.com service
6. Also, in your response letter, attach your photo with your passport and a note on a sheet of Jetmonet.com paper (your passport details should be clearly readable in the photo, keep the document near your face)

All materials provided must be of a quality sufficient to verify all information, and also correspond to the data specified in the exchange application. All submitted materials that are of poor quality will not be accepted for consideration.

11.5. The Customer undertakes not to interfere with the work of the Contractor and not to cause damage to its software and hardware, and the Customer undertakes to provide accurate information to ensure that the Contractor fulfills all the terms of the contract.
11.6. The sender and recipient of the Payment under the Application must be the same person. Using the Services, transfers in favor of third parties are strictly prohibited.
11.7. The service is not responsible for transactions sent incorrectly / sent outside the application / transaction whose owners did not apply for a return / payment within 30 calendar days. And also, dispose at your own discretion of any Funds received into the Service account without creating an Application.
11.8. It is prohibited to mislead the service by committing deliberately fraudulent actions. If such exchanges are detected, the service has the right to block funds with their complete confiscation and entry of data into the Black List of the service.
11.9. To change the recipient’s details, the User submits a request to change the details/return wallet in an email sent to the E-Mail service: [email protected]. The letter must be sent from the mail specified in the application for which the User plans to change the details. The letter must indicate the application number and new details for receiving funds/refund. The processing time for this request is from 10:00 to 20:00 Moscow time, daily

12.Explanation of the main AML/KYC requirements:

12.1. Before conducting an exchange, the user is required to check the risk level of the transaction.
According to the internal systеm for checking high-risk transactions, if a High Risk asset with a risk level of 30% or more is identified in a transaction, the service has the right to verify the holder and the transaction to prevent the freezing of assets and further proceedings with cryptocurrency exchanges.
12.2. If a high-risk transaction is detected (categories Dark Service, Dark Market, Illegal Service, Stolen, Mixer, Exchange Fraudulent, Scam, Ransom, Gambling, Sanctions) having a High Risk asset with a risk level of 30% or more – the service suspends the exchange operation and sends the user is requested to provide additional information regarding the transaction and the user (see clause 11.4.).
12.3. Transactions that have a High Risk asset with a risk level of 30% or more with the categories described in clause 12.2 after KYC verification are returned in USDT currency in the amount received at the time the transaction reaches the required number of confirmations minus a commission of 20%, as well as the commission of the payment service for withdrawal of currency.
12.4 If the user did not specify TEG (MEMO) when transferring cryptocurrency during an exchange operation, creating a ticket on the exchange for a refund is accompanied by an additional commission of $10, which is paid in advance before creating the request.
13.Disclaimer.

The Contractor has the right to refuse to conclude a contract and fulfill an application, without giving reasons. This clause applies to any client.

14.Legislation.
The service is located on the territory of the Republic of Georgia. In accordance with current legislative regulation, civil cryptocurrency trading activities are not legally prohibited in Georgia.

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